Billing
How billing works
EvoHub charges for what your organization actually uses, never for how many people are in it. This page explains the unit everything is measured in, the free allowance, the rates, and what each action costs. The pricing page has the same rates and a cost calculator.
EvoHub tokens (EHU)
Everything billable in EvoHub is measured in EvoHub tokens (EHU). Each action has a fixed weight in EHU: a voice call is 10 EHU, an alert received is 1 EHU, and so on. At the end of the month, EvoHub adds up your organization's EHU, takes off the free allowance, and charges the rest at your rate.
Using EHU rather than a dollar price per action keeps every product on one bill and one allowance.
Free allowance
Every organization gets 200 EHU free every month, from the day it signs up. The allowance:
- resets at the start of each calendar month,
- does not carry over to the next month,
- applies to paying organizations too. You are only ever charged for usage above it.
A month spent entirely inside the allowance costs nothing, and you do not need a card on file to use EvoHub within it.
Rates
How much one EHU costs depends on how you pay.
| How you pay | Price per EHU | |
|---|---|---|
| On-demand | $0.015 | Pay as you go. Charged to your card after each month. |
| Commitment | $0.012 | Commit to a monthly volume for a 12-month term. |
| Prepaid credit | $0.009 | Buy EHU bundles up front. Bundles never expire. |
There are no per-user fees and no monthly base fee. See Usage and payments for how commitments and credit work.
What costs what
| Action | Cost | Notes |
|---|---|---|
| On-Call voice call | 10 EHU (about $0.15) | Each call placed to a person |
| On-Call alert received | 1 EHU (about $0.015) | Each alert taken in from an integration |
| Email notification | 0.7 EHU (about $0.0105) | On-Call email notifications |
| Mobile push notification | Free | |
| Outbound webhook | Free | |
| Uptime check | 0.001 EHU per check | A 1-minute monitor checked from one location is about $0.65 a month |
| Uptime heartbeat monitor | Free | |
| Status page on a custom domain | 0.9 EHU per page-hour | About $9–10 a month per page |
| Status page subscriber email | 0.7 EHU per email | Each update email delivered to a subscriber |
| Docs site on a custom domain | 2.5 EHU per site-hour | About $27 a month per site, any number of editors |
| Changelog on a custom domain | 0.9 EHU per site-hour | About $9–10 a month per changelog |
| Changelog subscriber email | 0.7 EHU per email | Each update or digest email delivered to a subscriber |
Prices in dollars are at the on-demand rate.
- Hourly items (status pages, docs sites and changelogs on a custom domain) are charged for every hour they are published on your own domain, whatever the traffic. An average month has 730 hours.
- Only what happened is billed. A notification that was not sent, for example because it was suppressed or failed, is not charged.
- SMS is not offered. EvoHub notifies by voice call, mobile push and email.
- Members, teams, retros and boards cost nothing.
Note
Weights are fractional, so EHU are added up exactly during the month and rounded up to a whole EHU once per line on the monthly statement, never per event.
Examples
These examples use a 30-day month and the on-demand rate.
A small team that stays free
| Usage | EHU |
|---|---|
| 50 alerts received | 50 |
| 5 voice calls | 50 |
| 2 uptime monitors every minute, one location | 86.4 |
| Push notifications | 0 |
| Total | 186.4 |
186.4 EHU is inside the 200 EHU allowance, so the month costs $0.
An on-call team with a public status page
| Usage | EHU |
|---|---|
| 300 alerts received | 300 |
| 20 voice calls | 200 |
| 100 notification emails | 70 |
| 5 uptime monitors every minute, one location | 216 |
| 1 status page on a custom domain (720 hours) | 648 |
| Total | 1,434 |
1,434 − 200 free = 1,234 EHU × $0.015 = about $18.51 for the month, whether the team has 5 people or 50.
Paying for what you use
Usage is paid for in a fixed order:
- Free allowance first.
- Credit next, if you have bought any.
- Commitment, if you have one in force.
- On-demand, charged to your card.
You are billed once a month, after the month closes, never per call or per message. See Usage and payments.
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